All items purchased on our website (with the exception of final sale or clearance items) can be returned or exchanged within up to 30 days after your purchase date.

What Condition Do Items Need To Be In For A Return Or Exchange?
To qualify for a refund or exchange, all items must be new, unused, and returned in their original packaging, with all original tags attached and in place.

Every return is carefully inspected by our inbound team. If an item is found to be damaged, used, or not in restockable condition, it will be set aside for review. In these cases, NOMATIC reserves the right to issue a partial refund based on the condition of the returned product.

Ready to get started? Click here to initiate your return. U.S. customers will receive a prepaid return label via email. For international orders, we cannot issue labels—returns must be shipped independently and are only eligible for refunds.

Please properly package items, remove original labels, attach the return label, and drop off the return at the designated carrier location.

Does my return label expire?
Yes. Return labels are valid for 30 days. If your label expires, email info@nomatic.com for a new one.

Exchanges are only available for the same product in a different color or size. For other items, choose store credit when starting your return and use it to place a new order.

Do I have to pay for shipping on exchanges?
Return shipping is free in eligible regions. Outbound shipping and any applicable duties are the customer’s responsibility.

How can I return or exchange a gift I received?
You’ll need the original order number to process a return. Please contact the gift giver for this info.

Refunds go to the original payment method unless you email info@nomatic.com to request store credit instead.

What happens if I received the wrong item or a defective product?
Contact us with your order number and details. We’ll resolve the issue and provide a replacement and return instructions as needed.

What are your return shipping costs?
U.S. Customers: Prepaid return label provided. If Package Protection wasn't selected at checkout, return shipping will be deducted from your refund based on discounted carrier rates:
• Accessories/Apparel: $6.99
• Bags: $13.99
• Luggage: $24.99

Customs, Duties & Import Fees
If you're shipping to a country outside of the U.S., you may be charged customs duties, taxes, VAT, or other import fees. These are not included at checkout, and customers are responsible for paying these fees upon delivery.

What countries do you ship to?
We ship to most countries worldwide, with the exception of the following:

We do not currently ship to:
Afghanistan, Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Fiji, French Polynesia, Georgia, Greenland, Guadeloupe, Guatemala, Hong Kong SAR (China), India, Iran, Iraq, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR (China), Madagascar, Mongolia, Myanmar (Burma), Norfolk Island, Oman, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Sri Lanka, Syria, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Yemen.

Note: We also do not ship NOMATIC-branded products to Europe. See below for details.

Due to a trademark issue, we can no longer sell our products under the NOMATIC brand name in Europe. To continue serving our European customers, we created GOMATIC — the same high-quality products, under a new name.

GOMATIC currently services the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Questions about GOMATIC?

Email: info@gomatic.co.uk

International Customers: Responsible for return shipping, customs, and duties. No return labels provided.

Where should I send international returns?
Nomatic Returns
312 South 700 West, Suite 200
Pleasant Grove, UT 84062, USA

Include your packing slip, use a trackable service, and email info@nomatic.com with your return claim ID and tracking number.

Our team works as quickly as possible to get your order shipped once you place your order. Once an order is placed, we are not able to change delivery addresses or hold orders.

If you need to change your delivery address or hold the shipment, please feel free to manage your delivery through the courier's website.

Tracking information is sent via text message or email once your order has shipped, but you can also track your order progress HERE

Get peace of mind with the NOMATIC Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. You can file a claim for your order here

Sometimes carriers may accidentally mark a shipment as delivered, even though you haven't received your shipment yet. In this case, allow 24 additional hours for the order to be delivered. Packages may say delivered up to 2 hours prior to arrival. If within 24 hours you still haven't received your order, please file a lost shipment claim here.

For products purchased through an approved NOMATIC dealer, we offer a lifetime warranty as long as the products are registered within 30 days of purchase.

You can register your product by clicking HERE

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout. During holiday sales and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order.

How long does it take to get a refund?
Once your return is received and inspected, please allow up to 14 business days for the refund to be processed.

Is Package Protection refundable?
Package Protection purchased at checkout is non-refundable once the order has shipped.

Are original shipping costs and customs duties refundable?
Original shipping charges, shipping insurance, and customs duties are non-refundable.

We stand by the quality of our products with a manufacturer's lifetime warranty against defects in materials and workmanship. To view our full warranty policy, please click CLICK HERE

If you have experienced an issue with your NOMATIC product that is covered by our lifetime warranty, you can file a warranty claim with the following pages.

For items ordered directly from NOMATIC.COM, please click HERE

For orders purchased from an authorized dealer other than NOMATIC.COM, please click HERE

You can view our full warranty policy HERE