Orders

Our team works as quickly as possible to get your order shipped once you place your order. Once an order is placed, we are not able to change delivery addresses or hold orders.

If you need to change your delivery address or hold the shipment, please feel free to manage your delivery through the courier's website.

Our team works as quickly as possible to get your order shipped once you place your order.
Once an order is placed, we are not able to cancel or change orders.

Tracking information is sent via text message or email once your order has shipped, but you can also track your order progress HERE

Get peace of mind with the NOMATIC Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. You can file a claim for your order here

Sometimes carriers may accidentally mark a shipment as delivered, even though you haven't received your shipment yet. In this case, allow 24 additional hours for the order to be delivered. Packages may say delivered up to 2 hours prior to arrival. If within 24 hours you still haven't received your order, please file a lost shipment claim here.

For products purchased through an approved NOMATIC dealer, we offer a lifetime warranty as long as the products are registered within 30 days of purchase.

You can register your product by clicking HERE


Delivery & Shipping

NOMATIC offers free economy shipping to the 48 contiguous states for orders over $49. 



For orders under $49 or outside of the contiguous US, all shipping costs will be calculated at checkout based on location.

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout. During holiday sales and promotions, orders may take up to 3-5 business days for our warehouse to process and ship your order.


Unfortunately, due to a trademark issue, we are no longer able to sell our products in Europe under the NOMATIC brand name. So we created our new European brand, GOMATIC. It's the same great products with a brand new name.

GOMATIC currently services the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

For questions about GOMATIC, please reach out to info@gomatic.co.uk

If you are shipping to a country outside of the US, you may be charged customs fees. These fees are not calculated at checkout and customers are responsible for all customs, VAT, duty, and tax fees.

We ship to almost every country in the world except for the following countries:

Afghanistan,Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Fiji, French Polynesia, Georgia, Greenland, Guadeloupe, Guatemala, Hong Kong SAR, China, India, Iran, Iraq, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao SAR China, Madagascar, Mongolia, Myanmar (Burma), Norfolk Island, Oman, Pakistan, Peru, Qatar, Russia, Saudi Arabia, Sri Lanka, Syria, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Yemen and All European Countries included here - Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Unfortunately, due to a trademark issue, we are no longer able to sell our products in Europe under the NOMATIC brand name. So we created our new European brand, GOMATIC. It's the same great products with a brand new name.

For questions about GOMATIC, please reach out to info@gomatic.co.uk

Returns & Exchanges

NOMATIC is happy to accept returns or exchanges for your soft-goods 30 days after it is received for any reason.

Must have: Proof of Purchase, Packaging, and Hang Tags Intact

Please note: All returns are subject to a one-time shipping and handling fee 


** FINAL SALE
soft goods are not eligible for return or exchange.
**
Gift Card purchases are final sale and not eligible for return or exchange.

** International orders are not eligible for exchange
** International customers may return an order but NOMATIC is not able to provide a label and is not responsible for any shipping costs or customer fees incurred.

NOMATIC will gladly accept apparel orders for return or exchange 30 days from the date of purchase if your items meet the following criteria:

  1. Items cannot be worn and must be in new and unused condition.
  2. Items must not be washed
  3. Items must have all original tags attached and intact.

** FINAL SALE
apparel items are not eligible for return or exchange.
**
Gift Card purchases are final sale and not eligible for return or exchange.

** International orders are not eligible for exchange
** International customers may return an order but NOMATIC is not able to provide a label and is not responsible for any shipping costs or customer fees incurred.

All Purchases made between November 1st and December 31st will be eligible for return or exchange until January 31st.

Warranty

We stand by the quality of our products with a manufacturer's lifetime warranty against defects in materials and workmanship. To view our full warranty policy, please click HERE

If you have experienced an issue with your nomatic product that is covered by our lifetime warranty, you can file a warranty claim with the following pages.

For items ordered directly from NOMATIC.COM, please click HERE

For orders purchased from an authorized dealer other than NOMATIC.COM, please click HERE

You can view our full warranty policy HERE


Product Information

Soft Bags

All of our products are meant to be hand washed when they require a
cleaning. Do not put your NOMATIC Gear in a washing machine. The best
way to care for your gear is to take a damp wash cloth and some dish
soap and gently wipe the surface of the bag. Unfortunately, soaking the
bag in water or putting it in the washing machine will ruin the
material. For deeper stains, you may need to put a bit more elbow grease
into scrubbing your bag.


Hardcase Luggage 

Use a dilute mix of dish soap and water on another clean microfiber cloth to wash the outer shell. Many marks can be removed with the cloth, and some others may take some gentle scraping with your thumbnail.

There are many sprays and wipes available that will clean and protect the polycarbonate luggage, but many will leave a shiny finish different than the original NOMATIC matte black finish. Look for products formulated for matte finishes like these automotive detailing wipes. Always test these products in an inconspicuous area to see if you like the effect.

Like other high-quality luggage made of aluminum or leather, this
polycarbonate luggage is meant to last through many years of travel.
Just like scratched and burnished leather or battered aluminum luggage, a well-worn polycarbonate case is a record of your adventures and a badge of your achievements. Though your luggage may not look pristine, rest assured that it will protect and transport your possessions for years to come, as it continues to build its unique patina of scuffs and scratches.

Nomatic products are designed in Salt Lake City, Utah and proudly manufactured in the Philippines and China

All Nomatic products are made with synthetic materials with no animal
products. The only exception is the original NOMATIC wallet with a
leather pull tab. Alternatively, we have created the V2 line of wallets
with pull tabs composed of synthetic material.

The entire Outset Collection can be washed in in cold water with similar colors. The Eco-friendly DWR water resistant coating will fade overtime with each wash and we recommend line drying the gear in shade.

Points & Promotions

To redeem points, make sure you are logged into your account. You can log in here. Once you are logged in, add your favorite products to your cart. Proceed to checkout and continue to the payment method page. On the payment page, you will see an option to apply points towards your purchase. Once points are applied, the discount will be deducted from your order total.

Please note:

  • 100 points equals $10.00
  • Only 400 points can be redeemed per order

Nomatic allows you to give your friends $30 off on their first order of $150 or more. Each time a friend checks out using your code, you will receive $30 in points (300 points). You can find and share your unique referral code on your NOMATIC account page.