At NOMATIC every product we sell is designed to be functional and durable, that’s why all of our products come with a lifetime warranty. You can rest assured that the product you're getting will provide years of enjoyment.. Should an issue arise with your product, we will do everything within our power to keep your product in use.
If any part of your NOMATIC product becomes defective or non-functioning, we will repair or replace it with a fully-functioning item that is in similar or better condition.
You might ask, what do you mean by defective or non-functioning? This means we will restore anything that compromises the use and safety of the item to a functional state. It also means that cosmetic wear is not covered, but don’t worry, cosmetic wear is actually a sign of a well-loved item that has many memories.
Please note that we will repair or replace your item with one that is in similar or better condition. We want our bags out of landfills, so if your item is not eligible for repair then we will send you one of our lightly-used, refurbished, or out-of-the-box items as a replacement.
REGISTER YOUR PRODUCT
You must register your NOMATIC purchase within 30 days to activate the lifetime warranty.
MY BAG NEEDS REPAIR. WHAT DO I DO?
If your NOMATIC bag needs repair, first fill out our warranty claim form below. Once you’ve filled that out, our Customer Experience Reps will determine if the repair is possible and get back to you within 48 hours with details on how to proceed. When a bag is eligible for repair we will have you ship it to our repair facility where sewing geniuses will work their magic and get your bag back to its original and functional glory. Repairs typically take 2-4 weeks to complete and return to you. Please expect longer wait times if it is during our peak repair season (usually October through April).
I DON’T LIVE IN THE UNITED STATES, CAN I STILL SEND MY BAG IN FOR REPAIR?
Unfortunately, we do not have repair facilities outside of the U.S. Please fill out the warranty claim form below and a customer experience representative will contact you.
WHO PAYS FOR SHIPPING COST?
You are responsible for the expense of shipping your bag to NOMATIC. Please use a shipping method that provides tracking. NOMATIC is not responsible for packages not received by our Repair/Warranty Team.
NOMATIC will cover the cost of all repairs to your item and pay to have it returned to you. We only offer shipping options to U.S addresses at this time. Your item will be shipped back using a normal 3-5 business day delivery window.
CAN I GET A LOANER BAG WHILE MINE IS IN REPAIR?
Unfortunately, we are unable to loan out a bag while yours is in the repair process. However, if the thought of going without your beloved NOMATIC bag for a few weeks causes nightmares and massive anxiety, please tell one of our customer experience reps and we’ll do what we can to eliminate your distress.
WHAT IF MY BAG IS REALLY DIRTY?
Due to health concerns for our repair team, we are restricted by law from receiving items too dirty or odorous to repair. Any returns showing signs of mold, mildew, or other possible toxic products, will be immediately discarded and not replaced.
Please clean your bag before sending it in for repair.
I’M NOT THE ORIGINAL OWNER OF THE BAG, DOES THE WARRANTY STILL APPLY?
We require proof of purchase in order to file a warranty claim. If you are unable to obtain this proof of purchase, we will be unable to process the warranty.
IS THERE ANYTHING NOT COVERED IN THE LIFETIME WARRANTY?
Preferences: Bad color? Wrong style? Not enough or too much room? Unfortunately, we can’t cover personal preference under our warranty.
Cosmetic Wear and Tear: Our warranty does not cover any reasonable aging of your product that affects only the appearance and not the function of your pack. Examples: Issues such as logo rubbing off or scratches on the products from normal use are not covered.
Lost/Stolen Goods: Our warranty does not cover lost or stolen products.
Third Party Repairs or Replacements: Our warranty requires you to contact NOMATIC for any repairs or replacement parts. We do not cover costs incurred via unauthorized third-party repairs or replacements.
Unauthorized Resellers: The warranty does not cover items purchased through unauthorized resellers. For a complete list of authorized resellers please contact us.
NOMATIC is not liable for damage to computers, cameras, equipment, clothing or anything in your surrounding environment as a result of using our products. NOMATIC is also not liable for bodily injury to yourself or others as a result of using our products.
Need help with a product repair or replacement please fill out our Warranty Claim Form below or visit our NOMATIC knowledge base.